About Us
Our People
Luxury Travel Ltd. was founded in 2004 by Mr. Pham Ha, who is an award winning travel entrepreneur. He has worked in the travel industry for over 15 years, traveled extensively, and has become a tourism expert and keynote speaker in the luxury travel industry in Vietnam and around the globe. Pham Ha saw a need for a tour company that would specialize in high quality travel service, with an emphasis on ultra-luxurious, privately guided and fully bespoke holidays. He especially wanted to create personalized tours with an emphasis on culture, and an immersive approach to touring. To that end, Pham Ha designed Luxury Travel University programs for his colleagues. Travel advisors are well trained to become the ultimate luxury travel advisors and part of a team with great passion and a deep knowledge of tourism. Those who go through the training develop great pride in their company, expertise in luxury accommodation, unparalleled salesmanship, and customer care and service skills without equal. Tour guides speak many different languages and become adept at working with Western travelers. All company operations are run by experienced, creative and passionate managers, luxury travel advisors, guides and chauffeurs.
The First
Having opened in 2004, we were the first luxury tour operator and DMC. Based in Hanoi, with offices throughout Vietnam, Cambodia, Laos, Myanmar and Thailand, Luxury Travel is exceptional at designing tailor-made tours and providing unique travel experiences. Luxury Travel Ltd. has its own offices, luxury vehicles, award winning luxury travel advisors, and representative offices in California, London, Berlin, and Sydney. Our company has German, French and English departments, staffed by both expatriates and locals. The company’s depth of experience and large infrastructure enable it to create unique itineraries with the operational confidence to fulfill the most sophisticated client expectations. You and your customers will have access to a seasoned luxury travel advisor who will offer unparalleled advice and personal service. We have a deep understanding of this still relatively unexplored part of the world, and our luxury travel advisors are constantly breaking new ground and develop innovative and interesting new tours.
What Do We Do?
We provide tailor-made custom travel services for individual tours, business travel, meetings, conferences and exhibitions (MICE). Further, our company serves a wide range of luxury travelers (ranging from 1 to 1000 people) from leisure travelers to prime ministers. We can set up the perfect tours catering to couples (including honeymooners), families, museum groups, foodies, golfers, spa and yoga enthusiasts, scuba divers and many other special interest travelers. Not only that, but travelers with dietary restrictions or mobility issues can be accommodated in most destinations.
Luxury Travel serves thousands of satisfied travelers every year and targets 30% annual growth. The company is proud of its 99% satisfaction rate and we have a repeat client rate of over 60%. This is why we have won numerous travel awards recognizing the best luxury tour operators. We believe that nothing is impossible, so you name it, and we make it happen in style.
Our Products
We invest in product development, and will keep you up to date on the latest tours and trendiest products available in the region. Each tour is designed to capture the crème de la crème of culture and food in each region, allowing travelers to really get a feel for the places they visit. The beauty of our products is that they illustrate the knowledge, sophistication and flair for service that is the standard for our expatriate and local travel experts. We live in the countries that we serve, and love Southeast Asia, which is why we strive to ensure that travelers feel the same way.
Our Quality Assurance
Our slogan is “Serving Today’s Most Sophisticated Travelers”, and we seek to serve more than the average traveler. We have long-established relationships with our local luxury suppliers, ensuring not only competitive prices, but also quality service. To ensure the comfort of our travelers, we always use private transport when traveling by road. We have our own modern fleet of air-conditioned vehicles, ranging from a standard car to a 16-seat Mercedes Benz luxury van to a full size coach. Other modes of transport include private yachts, private jets, helicopters and luxury trains. We book accommodations appropriate to the type of tour selected and the client’s preferences. This can vary greatly, from boutique 3-star hotels bursting with character to luxury beach resorts. Whatever the selected standard of accommodation, we use the best at that level. We have visited our destinations, and have personally checked out the finest hotels, resorts and restaurants designed for discriminating travelers, so we guarantee that they will like what we suggest.
The Highest Standards of Service and Professionalism
As a high-end tour operator and DMC, we set a very high standard in our company for the benefit of our clients. We are committed to operating with the highest standards of service and professionalism, while continuing to improve on the qualities that make us not just good, but great. Our job is to reward you and your customers with unique travel experiences, and we continue to raise the bar in order to exceed even the most sophisticated client‘s expectations. We listen carefully to our travel partners in order to deliver the right itineraries, experiences and services, in response to the demands of the changing market and the needs of customers.
Our Reputation
We are a 100% fully registered and privately-owned Vietnamese company, founded by our award winning luxury travel specialists. In our company, we have a long tradition of putting customers first, and this is true of each driver all the way to our CEO. Our industry and consumer awards are testimony to our excellent reputation and unbeatable experience in the region, and much of our business comes from referrals and business network recommendations. We’ll help travelers satisfy their passion for travel by sharing our insider knowledge, while our connections will get them access to unique places and one-of-a-kind experiences. Our profession is all about relationships and reputation, and our many years of experience in the luxury travel trade have made us one of the most well-known service providers in Southeast Asia. Our customers have given us great feedback, which has convinced us that we can continue to provide memorable experiences for others in the future.
Our Business is Sustainable and Responsible
Responsible tourism is defined as: “Travel conducted in a such manner as not to harm or degrade the cultural or natural environment of the places visited.“ Acting as a local and responsible tour operator, we aim to create better places for people to visit and better places for people to live. We are committed to making our business more sustainable and responsible. We believe that by taking measured steps to build corporate and social responsibility into every aspect of our business, we can reduce the negative effects of the travel industry on our environment, and accentuate the positive impact of tourism by working to preserve the destinations we love for future generations. We continue to explore innovative and positive ways to promote Southeast Asia, while showcasing the beauty of its countries through responsible travel. In fact, in 2008, Luxury Travel won an award for sustainable development, and we are confident that, with your help, more awards are on the way.
Our Sacred Protector
One of the four sacred animals, the turtle holds a special place in Vietnamese culture, being closely link to Vietnam’s rich river system and its culture of wet rice cultivation. The sacred and mystical creature is considered a protector, and it also the spiritual symbol guiding the company culture of Luxury Travel.
The turtle is been chosen as the sacred animal of the company because it symbolizes so many things: the harmony of heaven and earth, good and talented people, prosperity, longevity, knowledge, spirituality, peace, stability and sustainability.
According to legend, the Hoan Kiem turtle is 500 years old and may appear on days celebrated in the capital. It is a signal of luck for anyone to spot this ancient creature. Since the founding of Luxury Travel Ltd. in 2004, the company founders and its luxury travel advisors (Luxers) have seen this giant turtle twice and believe that it has been a signal to build the company to last and find prosperity under the protection of the golden turtle..
Core values of Luxury Travel Ltd
At Luxury Travel Ltd., people are always our top priority and concern, because we too are people working in the tourism and service industry, and we are proud to be a part of the first luxury travel company in Vietnam.
Luxury travel is being redefined as experiential, and we provide great experiences for our guests. Customers are the greatest asset of our ethical business, and customer care is at the heart of what we do.
Education and continuous innovation are the lifeblood of our company. We respect each other and welcome individual differences, so that each person can contribute their unique views and skills to the organization.
Luxury Travel Ltd. is a company filled with friendship, pride and peak professional performance.
All “luxers” are devoted to Luxury Travel Ltd. and great things happen when we join together side by side to achieve our goals!
Mission Statement
To provide “wow” services for your coming holiday to Vietnam and to the most sophisticated travelers with luxury, privately guided and fully bespoke touring holidays, which promise authentic, unique and exclusive, once-in-a-life time experiences coupled with personalized customer service.
Our Vision
As the first high-end tour operator in the luxury tourism industry in Vietnam, we not only want to capitalize on our position, but also to develop and grow from it. Through joint-ventures and buying small niche companies in the luxury services industry, we are striving to be able to provide top notch luxury services in Vietnam and elsewhere. Our vision is to become the leading tour operator and DMC in Vietnam by our 15th anniversary in 2020 and one of the Asia’s leading luxury tour operators, with a potential IPO thereafter.
COMPANY PROFILE:
International Trading Name in English: LUXURY TRAVEL CO., LTD.
Company Name in Vietnamese: Công Ty TNHH Du Lịch Sang Trọng Việt Nam.
Company Licence: 0102019356 issued by The Hanoi Department of Planning and Investment.
Tax Identification Number: 0101622092
Account Name: LUXURY TRAVEL CO., LTD
Account No: 6276881
Name of Bank : ANZ Bank Ha Noi
Bank address : 14 Le Thai To Street, Hanoi , Vietnam
Swift Code : ANZB VNVX
International Luxury Tour Operator License: 01-074/TCDL-GPLHQT issued by the Vietnam National Administration of Tourism.
“Luxury Travel” is our branding name, registered by the National Office of Intellectual Property of Vietnam.
Luxury Travel Co., Ltd., Vietnam’s First Luxury Tour Company, offers you carefree luxury travel so you and your family can focus on the fun, not the details. Challenge your skills at the country’s most spectacular golf courses. Soak up the sun while being soothed by the sound of breaking surf. Hunt for high-fashion couture in the most elegant cities of Vietnam. Envision any vacation experience you want; name it, we deliver it in style.
Indulge your most exciting travel vacation passions and discover a few new ones. Beaches, signature golf, spa destinations, fine cuisine, adventure, romance, tours to magnificent cities, family-friendly retreats, and sublime cultural experiences- the world of travel awaits you. Fly on chartered plane or by helicopter, stay in an exclusive resort, a private-charted junk cruise in Halong Bay, luxury vacation home or a private residence club.
Luxury Travel Co., Ltd. (Vietnam), with our head office in Hanoi, Vietnam is a 100% fully registered and privately-owned Vietnamese company. It was founded by luxury travel specialists since the 1990s when Vietnam had just opened its doors to worldwide tourism.
Our company is a fully-licensed and accredited full service travel agency, and inbound and outbound luxury tour operator. We are Vietnam’s First Luxury Tour Company. Our company excels in business and leisure travel. We offer services not only for tour operators and travels agents, MICE planners, but also for leisure-free independent travelers worldwide.
Our Main Business
- Luxury Outbound Tour Operator
- Luxury Inbound Tour Operator
- Full Travel Service Agency
- Culture Tours
- Private Yacht Cruises
- Family Travel
- Romance
- Wellness and Spa
- Golf Holidays
- Luxury Adventures
- Custom Tours
- Luxury Hotels/Villas/Boutiques Hotels/Resorts Reservation Service
- MICE: Meeting, Incentive, Cooperation and Exhebition. Business Travel and Conference Travel, Event, Meeting Plan…
- Online/Internet Travel Service
- Private Travel Arrangements for VIP Stars and Celebrity, Royal and Government clientele.
- Sporting Holidays
- Luxury Transportation
- Private Jet, Air Plane/Helicopter Charter
- Limousine service
- Luxury Car Rental
With our award winning travel experts , our guests travel with the knowledge that their holiday has been arranged by travel experts, who have first-hand experience in each of the destinations we offer.
For your reassurance, we are partners with numerous travel agencies and tour operators around the world, serving discriminating travelers. Many of them become our referrers or repeated clients.
We have won numerous travel awards, are proud of being a memeber of PATA, PATA, VITA, VECOM, and being designated by (VNAT) Vietnam National Administration of Tourism as their International Luxury Tour Operators and independent full travel service agency under the licence 01-074/TCDL – GPLHQT.
“Luxury Travel” is our branding name, registered by the National Office of Intellectual Property of Vietnam.
We value your business and welcome all opportunities to work with travel colleagues around the world as your exclusive local tour operator in Indochina and the neighboring countries.
Hanoi Head Office
No 456, Lac Long Quan Str., Tay Ho Dist., Hanoi, Vietnam
Call Mr. Thang Phan 24/07 at: +84. 1234 68 69 96
Email: [email protected]